Refund Policy

Our goal at Carolina Cattle Company is to deliver exceptional products and beef to our consumers. We aim to ensure that your experience with us is positive, even though we recognize that sometimes things may not go as planned. Please review our return and refund policy below.


1. Perishable items, such as meat and food items

Since our products are perishable, we cannot accept returns or exchanges after meat, beef, or other food items have been dispatched. If there is an issue with your order, nevertheless, we provide the following fixes:

  • Spoiled or damaged goods: Within 24 hours of delivery, please notify us at carolinacattlecompany1@gmail.com if your goods are ruined or damaged. We will review the issue and, depending on the situation, may provide a replacement product or store credit.

  • Incorrect Order: If you receive the wrong products, please contact us within 24 hours. Include your order number and pictures of the items you received. We will arrange for the return of the defective goods and provide the right ones at no extra expense.


2. Cancellations

  • Order Cancellations (Prior to Shipping): You can cancel your order within 24 hours of placing it if it hasn't been processed or shipped.

  • Order Cancellations (After Shipping): We are unable to cancel an order once it has shipped.


3. Processing Refunds

Refund Method: If your refund is authorized, your original payment method will be used to execute it. Depending on your payment provider, it could take five to seven business days for the refund to appear in your account.

Option for shop Credit: We may offer shop credit instead of a refund. Store credit can be used for future purchases.


4. Special Circumstances & Exceptions

Discounted or Sale Items: Discounted or promotional items might be returnable or exchangeable, although the conditions might be different. For further information, please get in touch with us.

  • Custom Products or Special Orders: Custom or special order items are not refundable unless they are received damaged or faulty.


5. Contact Us

If you have any questions about our Refund Policy or need to request a return, replacement, or refund, please reach out to our team:


  • Email: carolinacattlecompany1@gmail.com

  • Address: 7900 McCloud Rd, Greensboro North Carolina 27409, United States

We are committed to ensuring your satisfaction and will respond to all inquiries within 48 hours.